Refund policy
1. Eligibility for Returns
To preserve rigid professional health and sanitation guidelines, items are eligible for return within 30 days of the purchase date. Products must be entirely sealed, unused, and returned in their original packaging with all factory security seals completely intact.
2. How to Start a Return
To initiate a legal return authorization, please contact us by writing to valeria@bylevanelab.com with your proof of purchase and original invoice details. Do not ship items back without prior brand authorization.
3. Refunds Process
Once your return shipment is received and carefully checked for seal integrity at our base warehouse, an email update will notify you of status confirmation. Approved items are refunded to the original payment card within 5 to 10 business days.
4. Damaged or Defective Items
Please inspect your order immediately upon delivery. If your order arrives damaged, leaking, defective, or incorrect, you must notify us within 48 hours of delivery by emailing valeria@bylevanelab.com.
Your claim must include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos of the product, the shipping box, the shipping label, and any visible damage or leakage
Claims submitted without supporting photos or after the 48-hour reporting period may not be eligible for replacement or credit. Once reviewed and approved, we will provide a replacement or another appropriate resolution at our discretion.
5. Professional Account Exceptions
Due to the technical calibration of salon formulas, we do not offer standard refunds, cash exchanges, or credits on any professional goods that have been opened, sampled, or applied in a backbar setting.
6. Contact Us
For all ongoing return questions or to check on an authorized status update, reach out directly to our processing office at valeria@bylevanelab.com.