• Only sealed, unused, and unopened products are eligible for return or exchange.

• Any product that has been opened, used, or does not have its original sealed lid will not be eligible.

• Returns and exchanges must be requested within 30 days of the purchase date.

1. Contact our customer support team at support@bylevanelab.com with your order number and details of your request.

2. Once your request is approved, you will receive instructions on how to return the product.

3. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

• Shipping fees are non-refundable.

• If you wish to exchange a product, please specify the item you would like in return.

• Exchanges are subject to product availability.